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Despite profitable previous withdrawals, the new gambling establishment have not offered reasons for having it requirements, and contains not provided one reputation to the problem. The player out of Portugal got transferred eight hundred € for the Posido and you may Spinanga Gambling enterprises, nevertheless the number had been never ever credited, even with bank confirmation and you will invoices. Posido had referred the challenge on the financing service, as well as the player had received no effect otherwise solution subsequently.
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The ball player had verified one their withdrawal demand had been pending while the March 12th in which he had not been required any confirmation. We had advised the ball player to go to for two weeks of the newest day of his withdrawal request just before we intervened. Once extending the fresh prepared several months for another day, the ball player got affirmed one their detachment issue is actually solved. The ball player from Germany got faced a put off inside the detachment request and a clinical rejection away from their verification files by online casino.
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The ball player away from Greece knowledgeable a technological matter inside a casino game in which a €50 choice is stuck and you can didn’t result in a prize. Live cam initial approved the problem however, failed to go back the newest currency otherwise provide another attempt as promised. The fresh Complaints Team affirmed one a technical error got took place and called the newest gambling establishment, and this after that paid the brand new €50 back to the new player’s harmony. The gamer from Germany got their membership blocked rather than subsequent factor. Once the intervention, we were in a position to enhance the pro to get their winnings. Even after over a couple months from issues to support service, the guy faced lingering waits without solution.
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The brand new casino had replied, apologizing to your slow down and you will verifying the fresh closing of the membership and the reimburse of fifty€. The player got questioned to include their financial information thru email address on the reimburse. The ball player got affirmed the newest bill of one’s refund and the closure of your account, thanking the team due to their assist. The player out of Greece got waiting for their detachment process getting accomplished as the 14/1.